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Privacy Policy

Last Updated: January 3, 2026

This Privacy Policy describes how TradingMixer ("TradingMixer," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our website, platform, APIs, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name and email address
  • Account credentials for TradingMixer (not brokerage credentials)
  • Billing and subscription information
  • Communications with us (support requests, feedback)

1.2 Broker and Integration Information

When you connect third-party brokers or tools, we may collect:

  • Broker identifiers (e.g., broker name, account ID or masked account reference)
  • Authorization tokens or API tokens (stored in encrypted form)
  • Account metadata required to route orders (e.g., account type, permissions)

We do not collect or store brokerage account passwords.

1.3 Usage and Technical Data

We may automatically collect limited technical data, including:

  • IP address
  • Device and browser information
  • Log data related to API calls, webhooks, and order routing
  • Timestamps and operational metadata

This data is used for security, reliability, and troubleshooting purposes.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Authenticate users and manage accounts
  • Route user-directed trade instructions
  • Process subscriptions and payments
  • Monitor system performance and security
  • Comply with legal obligations
  • Communicate service-related notices and updates

We do not use your information to provide investment advice or trading recommendations.

3. Trading Data and Content

TradingMixer acts solely as a technical relay layer.

  • Trade instructions originate from you or your connected third-party tools
  • TradingMixer does not analyze, interpret, or modify trading data
  • Trading data is processed only as necessary to route orders

We do not sell or monetize trading data.

4. Cookies and Tracking Technologies

TradingMixer may use limited cookies or similar technologies for:

  • Authentication and session management
  • Security and fraud prevention
  • Basic analytics to improve the Service

We do not use third-party advertising trackers or behavioral profiling cookies.

5. How We Share Information

We may share information only as necessary with:

  • Third-party brokers and exchanges you authorize
  • Infrastructure and service providers (e.g., cloud hosting, email delivery, payment processors)
  • Legal or regulatory authorities when required by law

We do not sell personal data to third parties.

6. Data Retention

We retain information only for as long as necessary to:

  • Provide the Service
  • Meet legal, regulatory, or accounting requirements
  • Resolve disputes and enforce agreements

You may request account deletion, subject to retention obligations.

7. Data Security

TradingMixer implements reasonable administrative, technical, and organizational safeguards designed to protect information, including:

  • Encryption of sensitive data at rest and in transit
  • Restricted access controls
  • Secure token storage for authorized integrations

No system is completely secure, and we cannot guarantee absolute security.

8. User Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or update your personal information
  • Request deletion of your account
  • Opt out of non-essential communications

Requests may be subject to identity verification and legal limitations.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services.

TradingMixer is not responsible for the privacy practices of third parties. Your interactions with third-party services are governed by their respective privacy policies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. International Users

If you access the Service from outside the United States, you acknowledge that your information may be processed and stored in the United States or other jurisdictions where TradingMixer or its service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy, contact:

TradingMixer
Email: hello@tradingmixer.com
Website: https://www.tradingmixer.com